Mattress Warranty

 

The manufacturer warrants your new NoizZless mattress to be free from defects in materials and workmanship for 10 years from the original date of purchase. This warranty is nontransferable and extends only to the original purchaser.
Should this mattress fail during the warranty period, the manufacturer, at their option, will replace or repair the mattress at no charge other than transportation costs. The manufacturer reserves the right to substitute materials or a mattress of equal value and quality. Repair or replacement of the mattress does not extend the original warranty period.

Years 1-5 of this warranty are non-prorated and years 6-10 are prorated. Within the prorated period, the manufacturer will repair or replace the mattress at a prorated cost of use of 1/10 of the original purchase price per year from the original date on the bill of sale beginning with a cost of 6/10 in the sixth year.
The original purchaser must present proof of purchase and the law label and trade labels must be intact for the warranty to be validated and the mattress must not be torn and must be free of stains and soiling or the warranty is voided. Warranty related freight is the responsibility of the purchaser.

Please note, your NoizZless mattress must be used in conjunction with an approved foundation or Renelle platform bed frame or the warranty is voided for the reason of lack of proper support.*

*If you wish to use an existing platform bedframe, to validate the warranty, the mattress requires a solid platform with proper ventilation or solid wood slats greater than 2 1/4” in width and no less than ¾” in thickness, no greater than 2" apart and must be supported by a center mid-rail with at least two independent supports to the floor. This slat width, thickness and distance supported to the floor in at least two spots by the midrail provides optimal airflow and proper support of the mattress. Anything less has shown to cause premature failure of the mattress. Slat material must also be pre-dried to less than 10% moisture content to prevent splitting of the slats and eliminate the danger of mold formation.

The warranty does not apply to:
• Normal body signatures of 1½" deep or less
• Firmness preference
• Cover (fabric)
• Stains or soil or mold or mildew
• Burns
• Torn Foam
• Improper handling
• Floor models or models sold “as is”

In the first several months you may notice the development of a body signature in the surface of your mattress. This is a normal occurrence and indicates that the layers in the top portion of your mattress are conforming to the natural contours of your body.
If you remove the mattress cover, for any reason you risk tearing the core and voiding your warranty.

Body signatures are not a suggestion of structural failure. Rotating your mattress head to foot every three to four months will minimize the appearance of body signatures.
The manufacturer is not liable for incidental or consequential damages arising from the use of this product.